Returns & Exchanges

At One Click Plants, we want your new greenery to arrive in perfect condition; if your plant arrives damaged or unhealthy, we offer a 30-day guarantee to ensure your home stays vibrant. Please note that due to the perishable nature of live plants, we cannot accept returns for change-of-mind once the item has been delivered.

Return Process

• 1.
  Document the Issue

  Take clear photos of the plant and its packaging within 48 hours of delivery to document any damage or health concerns.

• 2.
  Contact Support

  Email our plant care experts at [email protected] with your order number and the photos you captured.

• 3.
  Review Process

  Our horticultural team will review your claim within 2 business days to determine if the plant requires a replacement or a full refund.

• 4.
  Resolution Delivery

  Once approved, a fresh replacement plant will be shipped to you immediately at no extra cost, or a refund will be issued to your original payment method.